J. M. Northwood (dot com)

A view from a different perspective

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I've always been fascinated with the strength and flexibility of the English language. Over the course of my career I have developed training programs and quality guidelines to promote world-class support, edited web-based and hard copy technical documentation, crafted scripts for video production and trade show demonstrations, built top-down policies in conjunction with bottom-up procedural guides, guided teams of instructional designers in creating comprehensive learning solutions, and written documents ranging in scope from white papers to cookbooks.

While the majority of my work has been done in either proprietary editing software or Microsoft Word, I'm in the process of working through learning Adobe's InDesign and Framemaker. I expect to be able to take the ACE examinations within a month or so for InDesign, and a couple of months after that for Framemaker.

From a personal perspective, I simply can't imagine not writing. Whether I'm blogging, jotting down a recipe, working on a novel, or transcribing an interview, feeling the keyboard come alive under my fingers is a terrifyingly heady sensation. Joseph Pulitzer, when speaking of the reading public, insisted that writers "Put it before them briefly so they will read it, clearly so they will appreciate it, picturesquely so they will remember it and, above all, accurately so they will be guided by its light." Truer words were never said.

 
A public journal, some of the entries point back to work archived on the Massively site, while others reflect either game-specific thoughts or my musings on the gaming industry in general.
 
 
 
 
 
I pretend to be neither chef nor sommelier, but I am a foodie: I'm someone who loves to cook well, to eat good food, and to drink fine wine.
 

Testimonials

 

“Jonathan single-handedly developed and drove the Technical Support Quality initiative within the organization. He far exceeded my expectations and delivered a solution that was hands down the best I've encountered in the call center industry. Jonathan is a creative, out of the box thinker that works well under pressure and with little or no guidance. I look forward to future opportunities to collaborate with him again and would highly recommend him to any future employer.”
Morgan Fetherolf, Technical Support Team Manager, Netflix


“Jonathan is a smart, sophisticated writer with a great ability to manage multiple tasks.”
Steve Wellington, Instructional Designer, Convergys

“Jon Northwood is a detail-oriented individual. He was flexible and personable, and used good judgment. Our world-wide software team effort was often chaotic and confusing, yet Jon was able to team-up with various team members to get the work done. I would eagerly work with Jon again.”
Robb Topolski, Software Quality Senior Engineer, Intel Corp

“I was fortunate enough to have the opportunity to work with Jon as an officer in one of Intel's major employee resource groups from 1999 to 2003. In that time, I found Jon to be passionate about his work and interests, thorough and meticulous in his research and reporting, and well-versed in almost any topic that came up.”
Josh Phillips, Information Security Specialist, Intel Corp

 

  
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All text and images on this site © J.M.Northwood, unless otherwise indicated.

 
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